Shipping & Delivery Policy

Order processing

Orders are verified and packed within 1 to 2 business days of payment confirmation. Orders placed on Sundays or public holidays begin processing on the next working day.

Delivery estimates

Standard delivery usually takes 4 to 8 business days after dispatch, depending on your location. Remote areas, weather disruption and courier backlogs during festival periods can extend this. Estimates are indicative and not guaranteed.

Tracking

A tracking number is emailed once your parcel leaves the warehouse. Tracking data can take up to 24 hours to become active on the courier's system. If tracking has not updated for more than 5 days, contact us and we will open an investigation with the carrier.

Shipping charges

Any shipping charge is displayed at checkout before payment. Promotional free-shipping offers apply only while advertised and may be limited to selected regions.

Address accuracy

Please check your address and phone number carefully. We cannot be held responsible for parcels delivered to an incorrect address supplied at checkout. Address changes are possible only before dispatch.

Failed deliveries

Couriers normally make multiple attempts. If a parcel is returned to us because it could not be delivered or was refused, we will contact you to arrange redelivery; redelivery charges may apply.

International orders

Where international shipping is offered, any customs duties, taxes or import fees levied by the destination country are the customer's responsibility.